Planet Online Acceptable Use Policy
TERMS & CONDITIONS OF THE CONTRACT

Planet Online provides web hosting, internet access including but not limited to e-commerce, Dial Up, DSL, Dedicated access, wireless Internet access, and email services. Planet Online reserves the right to suspend or cancel any client's access to any portion or all of Planet Online services, when Planet Online deems that the account has been used inappropriately. Planet Online reserves the right to refuse service and/or access to its servers to anyone.

Planet Online prohibits sites engaged in:
  Illegal activities including but not limited to storing and/or distributing illegal copies of copyrighted software, warez sites, violations of copyrights and trademarks, violations of U.S. laws, selling and/or distributing illegal contraband.
Internet abuse including but not limited to spamming - mass unsolicited Emailing, distribution of mass emailing programs, cross-posting messages to large number of usenet groups, posting obscene or inflammatory messages, threatening other Internet users, mail bombing Internet users, running packet sniffers or port scanners, and spamming our support staff. Spammers are held responsible for a ¢10 per e-mail surcharge in addition to $500 clean up fee.
Systems abuse including but not limited to use of excessive CPU resources, use of excessive disk space, use of excessive email storage space, hacking our systems, installing continuously running programs, such as IRC bots, and reselling CGI scripts.

Adult Content
  The determination of what is "adult content" and prohibited shall be solely made by Planet Online.
Should a policy violation occur, Planet Online reserves the right to terminate the account without notice and without any refunds. The policy violating client will be held responsible for any damages to Planet Online's system, servers, connectivity, reputation, business, service, network, operations, or equipment. The policy violator may be charged a $500 clean up fee.

Web Site Content
  The client is responsible for keeping a copy of their most current web site files as backup on a remote system (not on Planet Online servers). Planet Online is not responsible for any lost files, information, or data.
Should any data need to be recovered from Planet Online's backup tapes, there will be a charge of $100. Planet Online does not guarantee to possess the most current copy of a client's website.
The client is responsible for clean up of disk in excess of their allowed disk space for their hosting plan. Should client exceeds their hosting plan disk space limitation, they will be responsible for current per megabyte disk space charges imposed by Planet Online.

System Updates
The client understands that system updates occur in real-time and as queued batch processes. For example, account passwords are currently updated as queued batch processes, therefore the update does not occur in the system instantaneously. Planet Online reserves the right to modify the processing times at any time without notice. If a client or Planet Online support personnel (when authorized by client) makes any modifications to a hosting account, the client is responsible to make sure these updates have occurred in our system.

Support
Free customer support is provided via email through the client's control panel contact forms. Technical support emails will be answered within 24 hours. Billing inquiries will be answered within one business day. Client agrees not to spam support. Planet Online does not provide web site design, custom programming and scripting, or web site consulting services to client with no contacts for such services.

Payment Policy
All services are on a monthly, quarterly (3 month) or annual (12 month) prepayment basis. Planet Online only accepts credit card, check, and money order payments. Monthly plan is offered by credit card payments only. Service is activated only after receipt of payment. Credit card payment is authorized and assessed in real time. The minimum contract is 3 months. Once an order is successfully submitted, the client is subject to Planet Online's refund policy. The one time setup is non-refundable. All monetary transactions will occur in $US dollars. No bills or invoices will be sent by postal mail or fax unless arranged in advanced. Payment is due beginning of each month following each anniversary quarter (3 months) for clients who choose quarterly prepayment or year (12 months) for client who choose annual prepayment following the date the account's first month begins. (If the account was established at the end of the month - the anniversary dates may be adjusted.) All third party fee such as Network Solutions' fees are separate from Planet Online costs and the client is responsible for timely payments. Planet Online reserves the right to change pricing schedule at any time.

Additional Features
Additional features can be added at any time. When a feature is added, the client is assessed charges for the month and every upcoming month until the end of their billing cycle. Feature prices are not prorated.

Renewal Notification and Billing Schedule
Renewal notification is emailed to the billing contact seventeen (17) days prior to the end of the billing cycle.
Clients on quarterly prepayment may queue themselves for annual prepayment at least 10 days prior to the end of their current billing cycle. If the client does not queue themselves for annual prepayment, the account will automatically be assessed quarterly prepayment.
Clients on annual prepayment must renew for annual prepayment at least 10 days prior to the end of their billing cycle. If the client does not renew for annual prepayment, the account will automatically revert to quarterly prepayment.
Credit cards are charged beginning of each service month. After successful payment, an email notification will be sent to the billing contact.
Check payment must be received prior to the beginning of each service month. If check payment is not received, the account may by placed in credit hold. There is no grace period for check payment.

Credit Card Failures
In the event of any credit card failure, a notice will be sent to the billing contact via email. An attempt will be made to charge the credit card everyday until a successful charge or the end of the billing cycle. If the credit card is charged successfully, a notification of 'successful charge' will be sent to the billing contact via email. If the credit card continues to fail and the billing cycle ends, the account will be placed on credit hold.

Returned Checks
Non-sufficient fund checks will result in a cancellation of the account and the client is assessed a 20 dollar processing fee.

Account Reactivation
If an account was cancelled due to client request or billing issues and the client desires to reactivate the account, a non-refundable reactivation fee of $25 will be required prior to account reactivation. If an account is placed on credit hold or terminated as a result of non-payment, a non-refundable reactivation fee of $50 will be required prior to account reactivation. Accounts are reactivated after all outstanding charges are paid, including reactivation charges.
If an account was cancelled due to policy violation, Planet Online will not reactivate the account.

Refund Policy
For new accounts, the set up fee charges are non-refundable. The three (3) month and twelve (12) month prepayment is non-refundable. If Planet Online terminates an account due to policy violations, there will be no refund. The fees for additional features are non-refundable.

Referral Policy
A new account is considered 'referred' only if during the online application process, the new client indicates the domain name of their referral contact and is hosted with Planet Online for 30 days. If a site is referred, then the referral contact is credited hosting fees equivalent to one (1) month of service. This credit carries no cash value and is only credited toward Planet Online hosting costs. Referral credits are applied to the referral client's account at their next billing cycle.

Downgrade Policy
For new accounts, clients can downgrade their service within the first 30 days at no additional charge. For established accounts beyond 30 days the downgrade fee is equivalent to one month service charge or minimum of $25 whichever is greater.

Cancellation
  Planet Online reserves the right to terminate service at any time. If an account is terminated for a policy violation there will be no refund. The policy violator may be assessed a 500 dollar clean up fee. Planet Online reserves the right to delete the policy violating web site content without notice.
  Customers can cancel service at any time. Account cancellations are only accepted via email to and confirmed by Planet Online customer service representative.
If the client requests cancellation, their account will be terminated 30 days from the date of cancellation confirmation from Planet Online' customer service. If the client specifies immediate account termination, Planet Online reserves the right to delete the web site contents without notice.

Indemnification
Client agrees to defend, indemnify and hold harmless Planet Online against any liabilities arising out of defective products sold to customers from Planet Online servers, personal injury or property damage caused by products or services sold or distributed from Planet Online servers, any material that infringes or allegedly infringes on the rights of a third party available from Planet Online servers, and any material that libels or allegedly libels a third party available from Planet Online servers.

Disclaimer
Planet Online is not responsible for any damages to any client's business. Planet Online makes no warranties or guarantees of any kind, expressed or implied for services that we provide. Use of Planet Online's web hosting, e-commerce, dedicated access, dial up, DSL, wireless, colocation, and email service is at the client's sole risk. Planet Online's services are provided on an "as is, as available" basis. Planet Online does not guarantee that our services will be uninterrupted or error free. Planet Online will provide every effort in good faith to ensure that its services are available to as many Internet users as possible with minimal service interruptions. In no circumstance will Planet Online be liable for any claims resulting from the use or inability to use Planet Online's services - including, but not limited to, service interruptions, client errors, Internet connectivity problems, miscommunications, unauthorized access to Planet Online servers, InterNIC problems, DNS caching, Internet bandwidth congestion, power failures, vandalism, and natural disasters.

Planet Online reserves the right to revise our policies at any time.